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EXCHANGE & REFUND POLICY

WITHIN 15 DAYS AFTER RECEIVING OUR HAIR, YOU CAN ASK FOR AN EXCHANGE OR REFUND IN THE CASES LISTED BELOW:

• The hair has not been used.

• The hair is tangled/ shedding.

• The length of the hair bundle is shorter than the one on the quotation you paid.

• The hair texture/ color/ size of closure (or frontal) is not the same as what we concluded.

WE WILL REFUSE TO EXCHANGE OR REFUND FOR THE PRODUCT IN THE CASES AS BELOW:

• You used/ damaged/ cut the hair.

• You changed the pattern of the hair.

• The Vietnamese technology of all factories here can not make small curls 

(pixie curl, water curl,…) well. Sometimes the hair is dry and its pattern does not last long. So if you still want to buy small curls, BUY AT YOUR OWN RISK. We don’t accept to exchange or refund for small curl orders.

AND WE ONLY CAN:

  • REFUND THROUGH PAYPAL DUE TO OUR GOVERNMENT POLICIES.

  • RECEIVE THE PACKAGE YOU RETURN WITH EMS, NOT UPS OR DHL.

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