Return & Refund Policy
At KFhair, we take every single customer seriously and are committed to resolving their issues to their satisfaction. All of our items undergo strict quality control checks before being sent out to our customers.
If you have an issue or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.
WITHIN 15 DAYS AFTER RECEIVING OUR HAIR, YOU CAN ASK FOR AN EXCHANGE OR REFUND IN THE CASES LISTED BELOW:
• Exchange/Refund ONLY accept for straight/bone straight natural color hair before using
• The straight/bone straight natural color hair is tangled/ shedding.
WE WILL REFUSE TO EXCHANGE OR REFUND FOR THE PRODUCT IN THE CASES AS BELOW:
• Not exchange or refund for other textures/items excluding straight/bone straight natural color like above
• You used/ damaged/ cut the hair.
• You changed the pattern of the hair.
• Because of handmade products, we will not refund the money in anycase when products were made. Only refund when products are meet the above conditions
AND WE ONLY CAN: Here Are Some FAQs In Regards To Our Return Policy:
• REFUND THROUGH PAYPAL DUE TO OUR GOVERNMENT POLICIES.
• RECEIVE THE PACKAGE YOU RETURN WITH EMS, NOT UPS OR DHL.
• ONLY APPLY RETURN/REFUND FOR WHOLESALE ORDER FROM 3KG
• ADDITIONAL COSTS SUCH AS TAXES (IF ANY) WILL BE BORNE BY THE BUYER
**NOTE 1: To avoid the custom taxes in destination country, all packages shipped by UPS/DHL will be informed as “Synthetic hair”, but don’t be attention it because we only sell 100% real Vietnam Human Hair. So any claims about this text in package we don’t accept. If customers don’t like and want fill right name “human hair”, they need to pay for custom taxes when package come to their country to get the goods.
**NOTE 2: Any changes to the order after 3 days of payment, including color change, length change, type change, or cancellation of the order, will be attempted to be checked by the company, but there is no guarantee that it can be executed because the order has been sent to the manufacturer. Especially, If the customer suddenly cancel the order, the deposit or the entire value of the order will be forfeited without exceptions (the customers must to deposit at least 50% to start process the order).
If you are still confused about the return/exchange/refund policy, please contact customer service to deal with your returns directly. We will reach out to you as soon as possible.
– WhatsApp: +84 974 472 711
– E-mail: wholesale@kfhair.com
Here Are Some FAQs In Regards To Our Return Policy:
You must contact us within 15 days of receiving your order.
Depending on the situation, we may ask you to send photos/video of the hair
The return package must include: Your name, Your contact number, and order ID
We will then provide you with instructions and a return address to ship your set back.
Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.
Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.
Note: All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition, (unaltered, unworn, unwashed, original uncut lace, original undispersed curl pattern, undamaged and with tags attached with the original packaging & gifts attached) as we do not sell refurbished or previously owned products.
We will provide a refund period on unopened hair within 15 days of the date that you receive your hair.
Yes, you are responsible for all return shipping costs. We recommend that you send your return by shipping the provider with a signature confirmation service, or buying insurance to protect your package as we cannot take responsibility for lost returns.
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please be kindly note that if you return the order without contacting us in advance, we will not be able to guarantee your refund and make a complaint in accordance with the policy.
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
You may contact us by e-mail at wholesale@kfhair.com and whatsapp: +84 974 472 711. We always guarantee a response within 24 hours and will be happy to help you!
